Frequently asked questions
Useful answers before you enquire.
Pricing, bookings, mobile working, realistic results and what happens before the appointment.
Do I need to know which detailing package to choose?
No. The recommendation guide translates visible problems such as dull paint, heavy interior dirt or swirl marks into sensible starting options. The final service is confirmed after reviewing the vehicle.
Do you come to the customer?
Yes. Services are designed to be completed at your home or another suitable agreed location. Access, water and electricity requirements are confirmed before the appointment.
How is the final price decided?
The quotation reflects vehicle or surface size, condition, access, selected work and the level of improvement required. Optional work is shown clearly rather than added without agreement.
Can every scratch or stain be removed?
No. Some defects are too deep, permanent or unsafe to chase completely. We explain what improvement is realistic before correction or restoration work begins.
Do I pay while requesting a quotation?
No. We first review the job and confirm the service and price. Where a deposit is required, it is paid securely only after the quotation has been accepted.
What happens if the weather is unsuitable?
Heavy rain, unsafe conditions or unsuitable curing weather can require an appointment to be rearranged. We discuss this as early as possible and keep the booking updated in your account.
Which areas do you cover?
Black Haven serves Eastleigh, Southampton and surrounding parts of Hampshire. Larger jobs may be considered farther afield.
Still unsure where to begin?