A straightforward place to start
Things people ask us before we get to work.
We know it is not always obvious what to ask or which service fits. These are honest answers to the things we are asked most often. If yours is not here, you are always welcome to speak to us directly.
Find what you need
Start with whatever is on your mind.
General questions
Questions by service
Not covered here?
Just ask us.
A short message and a couple of useful photographs are usually enough for an honest steer.
General questions
Services, quotes and bookings
You do not need to know the trade terms or have the whole job worked out before you contact us.
Do I need to know which service or package to choose?
You do not need to choose alone. Tell us what you want to improve and what matters most; our online guides are a starting point, and we will help you choose a sensible service or package.
How is the final price decided?
The final price reflects the size and condition of the vehicle, surface or property, access and the agreed scope. We confirm what is included and the price before booking. If the condition is materially different on arrival, we discuss any change first—there is no surprise charge.
Do I pay when I request a quotation?
No payment is taken when you send an Exterior Care or Property Deep Cleaning quote request; we review it and send the quotation separately. Vehicle Care can proceed directly to booking, with any deposit shown clearly before secure checkout.
What happens after I send a quote request?
We review the request and any photographs, considering scope, access and likely time. If anything is unclear, we contact you rather than guess, then send the quotation and explain the next step.
Our approach and commitment
How we work and what we promise
We want you to know who is doing the work, how decisions are made and where the sensible limits are.
Are you certified and fully insured?
Yes. Black Haven is certified and fully insured, including public liability cover for the work we carry out. We are happy to provide evidence of relevant certification and insurance cover on request.
Do you come to the customer?
Yes. Vehicle Care is mobile; Exterior Care and Property Deep Cleaning take place at the property concerned. We confirm location, access and any water or electricity requirements before the appointment.
Which areas do you cover?
We are based in Chandler’s Ford and serve Southampton, Eastleigh, Winchester, Basingstoke, Romsey, the New Forest, Bournemouth, Christchurch and surrounding areas across Hampshire and nearby Dorset. If you are farther out, please ask.
What if something is missed or I am unhappy with the result?
Please tell us promptly and send photographs where useful. We review the concern against the agreed scope and, if something has fallen short, discuss the sensible way to put it right. You will not be ignored or passed between departments.
Questions by service
Find the answers that apply to your job.
These sections explain how we make condition-led recommendations and protect the vehicle, exterior surface or property in front of us.
Vehicle Care FAQ
Questions about Vehicle Care
Choosing the right level of detailing starts with the vehicle’s present condition and the improvement you actually want.
Will I be pushed into a more expensive package?
No. Recommendations start with the vehicle’s condition, your priorities and the result you want—not the most expensive package. If a simpler service is enough, we say so; if your choice cannot responsibly deliver the result, we explain why before anything changes.
Could detailing damage the paint, trim or interior surfaces?
We use material-appropriate products, tools and techniques, accounting for condition and previous repairs. Paint-depth readings are taken before meaningful machine polishing, delicate areas are treated cautiously, and we stop where further work would be unsafe.
What happens if the weather is unsuitable for mobile detailing?
Mobile detailing needs suitable weather and curing conditions. If heavy rain, strong winds or temperature would put the work at risk, we contact you and arrange another suitable time.
Exterior Care FAQ
Questions about Exterior Care
Outdoor surfaces differ considerably, so we look at the material, condition and surroundings before deciding how to treat them.
Can pressure washing damage the surface or nearby planting?
It can. Excessive pressure or unsuitable chemistry can damage joints, coatings, timber and nearby planting, so pressure is not automatically the answer. We assess the material, condition, drainage, previous treatments and surroundings before choosing a safe, effective method.
How do you avoid dirty runoff, damaged joints or an uneven finish?
We assess access, water supply, drainage, fragile borders, nearby planting, joint condition and existing movement before confirming the work. This lets us plan the method and runoff, including whether re-sanding or a separate treatment is needed.
What happens if the weather is unsuitable?
Exterior cleaning and treatments need suitable conditions to work and cure properly. If rain, wind or temperature would compromise the result, we contact you and arrange another suitable time.
Property Deep Cleaning FAQ
Questions about Property Deep Cleaning
Property Deep Cleaning is flexible enough for a focused problem area or a broader reset, with the scope agreed around the home in front of us.
What does a property deep clean actually include?
Property Deep Cleaning covers Property Reset, Pre-Sale, Move-In and End of Tenancy work, across selected areas or a whole property. The final fixed scope depends on the actual job, agreed priorities, specialist treatments and intended result.
How do you protect belongings and delicate surfaces?
We ask about fragile belongings, unusual materials and known damage, then use products and methods suited to the surface. Anything that should be moved, excluded or tested first is agreed with you.
Do you provide regular weekly housekeeping?
No. Property Deep Cleaning is substantial one-off work, including focused resets, whole-home cleans, Move-In, Pre-Sale and End of Tenancy cleaning—not routine weekly housekeeping or ironing.
Is there any work Property Deep Cleaning does not cover?
It is not specialist biohazard remediation. Hazardous waste, sharps, significant bodily-fluid contamination, active pest infestations and similar risks require assessment and may need an appropriate specialist contractor.